Orders are processed on business days only.
No orders are processed on weekends or holidays.
Domestic U.S & International -
Domestic US is flat standard shipping cost of $5.99. Anything over $100.00 is free shipping.
Shipping Cost for international is calculated based on weight & delivery location.
US Domestic: Once a package is confirmed by USPS that it has been delivered via tracking number we are not responsible for items not received at the address shipped and will not issue a refund or resend product. If the package with product is returned to our address as undelivered by USPS we will attempt to contact the consumer for a better address to resend or issue refund at that time.
International: Once a package is confirmed by DHL that it has been delivered via tracking number we are not responsible for items not received at the address shipped and will not issue a refund or resend product. If the package with product is returned to our address as undelivered by DHL we will attempt to contact the consumer for a better address to resend or issue refund at that time.
ONLINE PURCHASE RETURN POLICY
Pinky Rose Sisters hope you love the products you’ve received, however if for any reason you are not satisfied with your order, please read the following to ensure you qualify for a return.
A return is accepted if the product is (1) unopened, (2) damaged by shipping or (3) defective goods.
If you find that you meet the criteria stated above, please contact us via email at Pinkyroseonline@gmail.com within five days upon receiving the product in the mail for return authorization.
Email Format: Please place your order # in the subject line along with which (#) criteria shown above the product falls under. If it does not fall under one of these three categories it does not qualify.
I.e.: Order # 342KZ90 (2) Damaged by Shipping
Please note a 15% re-stocking fee will be charged for all returned products. The customer handles return postage except for product damaged during shipping or defective goods. Refund will be credited to the original payment source such as credit card or PayPal.
All sales are final on discounted, clearance or closeout products.
Unfortunately, Pinkyrosecosmetics.com cannot accept any items by mail that were purchased in a Pinky Rose store. Please do not attempt to return items that were purchased at a Pink Rose store using our online shipping label. If you attempt to return an item that was purchased in a store to Pinkyrosecosmetics.com, it will be returned to you. Pinky Rose cannot accept responsibility for items purchased in stores that are returned to us by mail. All returns should be sent to:
Pinky Rose Cosmetics 8698 Elk Grove Blvd #1-145, Elk Grove, CA 95624
Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please note we do not refund shipping unless the return is a result of our error.
At Pinky Rose Cosmetics, we pride in providing the best customer service and quality products. We want to make a promise that whatever your decision was in returning your item that we are taking note to ensure we are addressing any issues or concerns. We hope you will give us another chance when you are choosing to add to your makeup collection and doing so with Pinky Rose cosmetics.